Of Overlook 2 (opens in new tab) pivoting to free-to-play, it has shaken up a lot of what old fans have come to expect. One is how new hero goodies are earned. Loot boxes filled with random voice lines, sprays and skins are gone, with battle passes where everyone gets the same and become the new normal. But the new reward system hasn’t proved the most popular, and it’s an issue Blizzard is aware of.

In a developer blog (opens in new tab), new executive producer Jared Neuss spoke of the poor reception to the game’s current handling of rewards and the sense of progress since the “major shift” to free-to-play. “I could say a lot here, but I think a good place to start is to say that we’re not completely happy with how everything feels right now,” Neuss said. “There’s a lot we like – knocking out some daily/weekly challenges or getting something new for a hero you love can feel great! But we also recognize that today’s experience offers opportunities for improvement that we should focus on .”

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